Holly James, Chief Nursing Officer

Holly James

Holly James is an experienced RN with a passion for healthcare and an impeccable work ethic that has allowed her to not only comply, but exceed local, state, AAAHC and CMS standards. Holly has served as the Chief Nursing Officer and Chief Accreditation Officer for the opening and management of 4 ASCs within the Deca Health Corporation. For each ASC, Holly operated as the Director of Nursing, Infection Control Officer, Safety Officer, Risk Management Office, HIPAA & OSHA Compliance Officer, and Emergency Preparedness Coordinator from Ohio to Colorado.

In 2003, Holly and her husband, Dr. William James, opened the first Pain Management Specialty ASC together in Northwest Ohio. Since then, Holly has been instrumental in the accreditation, management, and development of the company’s ambulatory surgery centers (ASCs). Through months of research, planning, and strategic implementation, West Central Surgical Center opened and achieved Three Year Accreditation through AAAHC and CMS Medicare Deemed Status in 2005. Due to the success of this practice--a second ASC, Bayside Surgical Center, was opened and received Three Year Accreditation through AAAHC and CMS Medicare Deemed Status in 2016.

In 2013, Holly and Dr. James looked to expand their pain management care to underserved areas such as Grand Junction, CO. After long consideration, Holly and Dr. James decided to open Colorado Injury and Pain Specialists. In 2014, the facility was later accompanied with Redlands Mesa Surgery Center, receiving Three Year Accreditation through AAAHC and CMS Medicare Deemed Status in 2014. Holly also consulted for Integrated Pain Solutions and successfully opened Gemini Surgery Center in Columbus, OH. The facility achieved Three Year Accreditation through AAAHC and CMS Medicare Deemed Status in 2016.

In her personal time, Holly has always had a passion for giving back to her community. She has long been a member of The Auxiliary of the Toledo Hospital and later served as president of the Lucas County Medical Auxiliary. In 2020, Holly and Dr. James were awarded Philanthropists of the Year by the National Philanthropy Association for their gracious donation to ProMedica Russell J. Ebeid Children’s Hospital. This specific donation allowed for an advanced camera system to be installed in the NICU of the Hospital. Due to the coronavirus pandemic, families were unable to see their children in the NICU, and this camera system allowed for safety and peace of mind. The system is known as Katy’s Connection, named after their daughter, Katy, who was born 8 weeks premature with cerebral palsy.

Holly James undoubtedly exceeds clinical and operational expectations while promoting the importance of compassionate patient care, continued education, and a positive work environment—making her an invaluable and vibrant leader to the team.

Phone number: 866-908-3514

Patients give more ‘5-star’ ratings to hospitals with fewer services

9/10/19 Patients give more ‘5-star’ ratings to hospitals with fewer services

Compared to smaller facilities, hospitals that provide complex care for critical illness or serious injury may find it harder to make patients happy, a U.S. study suggests.

Patients may be more likely to give top ‘5-star’ ratings to hospitals that don’t offer many commonly sought-after services like emergency rooms and intensive care units, the study found.

In an effort to help patients find high quality care, the U.S. Centers for Medicare and Medicaid Services (CMS) publishes hospital rankings based on patients’ experiences, on a website called Hospital Compare. But research to date hasn’t offered a clear picture of how much patients’ ratings, on a scale of 1 to 5, might help people find the best place to go for care, researchers note in JAMA Internal Medicine.

In the current study, researchers examined services offered and patient experience ratings for 2,798 hospitals nationwide. Compared to hospitals with lower ratings, hospitals with 5 stars were 84 to 92 percent less likely to provide emergency services, intensive care, cardiology or neurology, the study found.

These results suggest that patients shouldn’t rely exclusively on 5-star ratings to choose where to seek care, said lead study author Dr. Zishan Siddiqui of Johns Hopkins School of Medicine in Baltimore.

“This is especially true for patients with multiple medical problems and chronic illness. They are much less likely to receive comprehensive services when admitted,” Siddiqui said by email. “Hospital patient experience rating systems in general should be just one of many hospital metrics patients should look at when selecting hospitals.”

Along with providing fewer services, top-rated hospitals in the study tended to take care of patients with simpler needs.

Hospitals with 5-star ratings, for example, performed fewer types of gastrointestinal procedures and a narrower selection of heart procedures than hospitals that received fewer stars under the patient experience ranking system.

“Patient experience performance ratings are a relationship between communication and responsiveness needs of the patients and how well the hospitals perform to meet these needs,” Siddiqui added.

“If a hospital has patients only with simpler communication and responsiveness needs, they may meet these needs without necessarily performing at a higher level,” Siddiqui said. “The 5-star hospitals appear to get higher scores because they are more often taking care of patients with simpler needs.”

Patients who search for only 5-star hospitals when they need complex care may therefore be surprised to find many types of services, they need are unavailable at these hospitals, the study team writes.

“There is no reason to expect that patient experience scores would be associated with the breadth of services they provide,” said Dr. Karl Bilimoria, a researcher at Northwestern University Feinberg School of Medicine in Chicago who wasn’t involved in the study.

“In fact, small centers often do well because they are able to offer more individual attention to patients,” Bilimoria said by email. “Simply offering a service doesn’t improve satisfaction; it must delivered well.”

Results from the current study build on earlier research suggesting that patient experiences unrelated to technology, facilities or the quality of hospital staff impact where people choose to go for care, said Dr. Anupam Jena of Harvard Medical School and Massachusetts General Hospital in Boston.

“Patient experience, driven in part by the hospitality of staff but largely by the quality of hospital amenities, is an important driver of where patients receive care,” Jena, who wasn’t involved in the study, said by email.

This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *